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Terms and Conditions
Effective Date: 30th April 2025
1. Introduction
These Terms and Conditions (“Agreement”) govern the relationship between Coaxlure (“Platform”, “Company”, “we”, “our”) and the Seller (“you”, “your”) using the Coaxlure Business App (“App”) for billing, invoicing, and related services.
By registering or using the App as a Seller, you agree to comply with these Terms and Conditions.
2. Seller Registration
3. Seller Responsibilities
Product and Service Information
Sellers are responsible for ensuring the accuracy, pricing, quality, legality, and availability of the products or services offered.
Invoice Creation
Sellers must generate invoices using the Coaxlure App for each transaction. The invoice must include:
Banking Details
Sellers must provide and maintain correct bank account details to receive settlements.
4. Billing and Invoicing
Invoice Generation
Sellers must generate invoices for all transactions in accordance with applicable tax regulations.
Invoice Modifications
Invoices may be modified before final submission. If any changes are made after issuance, sellers must notify the customer and maintain proper records.
Payment Settlement
Payments to sellers will be made after deducting applicable platform fees, seller-defined cashback amounts, and taxes.
Coaxlure may withhold, delay, or adjust settlements in cases of suspected fraud, disputes, chargebacks, technical issues, or as required by law.
Tax Compliance
Sellers are solely responsible for complying with GST and other applicable tax laws. Coaxlure is not responsible for tax liabilities arising from incorrect invoicing.
5. Cashback and Digital Gold
Seller-Defined Cashback
Sellers may choose to offer cashback to customers on transactions processed through the platform. The cashback percentage or amount is determined by the Seller. The cashback amount will be deducted from the Seller’s payout.
Digital Gold Investment
Digital gold offered is provided by third-party digital gold service providers. The purchase, storage, pricing, and redemption of digital gold are managed by such third-party providers.
The cashback amount will be converted into digital gold based on the prevailing market price provided by the digital gold partner at the time of transaction. Coaxlure will not be responsible for any price fluctuations in gold.
6. Platform Fees
Coaxlure charges a platform fee on transactions processed through the platform. The applicable fee structure will be communicated to sellers during onboarding or through platform updates.
7. Refunds and Cancellations
Refunds to customers will be handled directly by the Seller according to the Seller’s own refund policy.
In the event of a refund:
The Seller will bear any financial impact resulting from refunds issued to customers.
8. Fraud Prevention
Sellers must not engage in fraudulent or abusive activities including:
Coaxlure reserves the right to suspend accounts, withhold settlements, recover financial losses, or take legal action in cases of suspected fraud.
9. Chargebacks and Payment Disputes
If a payment dispute or chargeback is raised, the Seller must provide relevant proof such as invoice or transaction details.
Any financial losses resulting from chargebacks may be deducted from the Seller’s future settlements.
10. Right of Set-Off
Coaxlure reserves the right to deduct or recover any outstanding amounts owed by the Seller from current or future settlements. This includes refunds, chargebacks, penalties, or losses caused to the platform.
11. Data Protection and Confidentiality
Data Security
Sellers must protect the confidentiality of customer and transaction data obtained through the platform.
Use of Data
Customer data must only be used for transaction-related purposes and must not be shared or misused.
12. Platform Availability
Coaxlure aims to provide uninterrupted service but may experience maintenance, upgrades, or technical interruptions.
Coaxlure will not be liable for losses resulting from temporary service interruptions.
13. Payment Gateway and Settlement Partners
Payments processed through the platform may be handled by third-party payment gateways or settlement partners.
Coaxlure will not be responsible for delays or failures caused by such third-party providers.
14. Platform Role
Coaxlure acts as a technology platform that facilitates billing, payment processing, and the conversion of seller-funded cashback into digital gold rewards for customers.
Coaxlure does not manufacture, sell, or control the products or services offered by sellers.
15. Compliance with Laws
Sellers must comply with all applicable laws, regulations, licensing requirements, and tax obligations related to their business and products.
16. Regulatory and Payment Compliance
Sellers agree to cooperate with any verification or compliance requirements requested by Coaxlure, payment partners, or regulatory authorities.
Coaxlure reserves the right to suspend transactions or settlements if required by law or payment partners.
17. Seller Account Termination
Termination by Seller
Sellers may close their account by notifying Coaxlure after clearing all pending obligations.
Termination by Coaxlure
Coaxlure may suspend or terminate a seller account in case of:
18. Changes to Terms
Coaxlure reserves the right to modify or update these Terms at any time.
Any changes will be communicated to sellers through the App, email, or official communication channels. Continued use of the platform after such notification will be considered acceptance of the updated Terms.
19. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of India.
Any disputes arising from this Agreement will fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
20. Contact Information
Coaxlure
Email: merchant.support@coaxlure.com
Phone: +91 99878 72405
COAXLURE BUSINESS
We aim to create a trust-driven ecosystem where merchants can invoice easily, track orders effortlessly, and maximize their earnings—all while delivering more value to their customers.
